Buyer Support
Frequently asked questions
Practical answers for international buyers sourcing heat press machines, foil stamping and fridge magnet machines, consumables and after-sales service.
Ordering & Pricing
Do you sell to individual buyers or only wholesale?
We focus on B2B buyers — distributors, importers, print shops and customization businesses. Sample and trial orders of a single machine are welcome so you can test quality before ordering in volume.
Why are prices not shown on the website?
Pricing depends on model, quantity, voltage, OEM branding and shipping destination. Send us an inquiry and we will reply with a quotation within one business day.
Can I mix different models in one order?
Yes. Mixed models, accessories, consumables and spare parts can be combined in one shipment.
Do you offer OEM / private label?
Yes — logo on the machine and control panel, branded manuals and cartons, and custom configurations. See our OEM / ODM service.
Production & Delivery
What is your delivery time?
Standard models are usually ready 3–7 working days after we receive your deposit. Large quantities and OEM orders may take longer; your quotation states the confirmed lead time.
How are the machines packaged?
Machines are film-wrapped, protected with multi-layer bubble wrap and fixed inside reinforced wooden crates where needed, with metal fasteners for stability during international transport.
How do you ship and which trade terms do you accept?
Express, air, sea, rail and truck shipping are available, or we deliver to your forwarder. We work with EXW, FCA, FOB, CFR, CIF, DDU and DDP terms. See Shipping & Packing.
Can I get 110V machines for the US market?
Yes. Most models are available in 110V or 220V with the correct plug type for your country.
Installation, Warranty & Support
How do I install the machine after purchase?
Every machine comes with a user manual and step-by-step video tutorials. Our technical team also provides remote installation guidance and operator training online.
What warranty do you provide?
The whole machine is covered against manufacturing defects; consumable and wear parts are excluded. The warranty period for your models is stated on the proforma invoice. See Warranty & After-sales.
Can I buy spare parts later?
Yes. Heating elements, controllers, pads, platens and other parts are available. Distributors can ask for a recommended spare-parts list with their order.
Which certificates do your machines have?
CE, UKCA, RoHS and other documents may be available depending on the model. Send your destination market and model list and we will confirm. See Certifications.
Products
Which heat press should I choose?
It depends on what you make and how many. Manual presses suit starters and small batches; pneumatic and electric presses give consistent pressure with less operator effort; dual-station and hydraulic presses suit volume production. Tell us your products and daily output and we will recommend models.
Do you supply consumables too?
Yes — DTF ink, transfer film, hot melt powder, hot stamping foil, badge and magnet components and other materials matched to your machines.
Didn't find your answer?
Ask our sales or technical team directly — we usually reply within 12 hours.
