This policy applies to orders placed with Zhengzhou Yushow Technology Co., Ltd., operating as HYBONS. International B2B orders often involve technical configuration, shipping and customization, so return and refund requests are reviewed case by case.
Before shipment
If your order has not entered production, packing or shipment preparation, contact us to request a change or cancellation.
Customized orders
OEM/ODM items, branded packaging, special-voltage machines, made-to-order configurations and opened consumables are not eligible for return unless a quality issue is confirmed.
After delivery
If you find a problem, contact us as soon as possible after delivery with your order number, photos or video of the issue, packing photos and a clear description. Most issues can be solved with replacement parts or remote guidance.
Return shipping
International return shipping, customs clearance, duties, taxes and handling costs must be agreed in writing before any return is sent.
Refunds
Approved refunds are paid to the original payment account. Bank charges and shipping costs are handled as agreed for each case.
Last updated: Oct 19, 2026
